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This Privacy Policy explains how Quetext Software LLC (“Quetext,” “we,” “us,” “our”) collects, uses, shares, stores, transfers, and otherwise processes information - including Personal Data and User Content - in connection with our websites, applications, APIs, and services (collectively, the “Services”). This Policy also explains our use of data for AI training, evaluation, and model improvement, as well as our approach to external licensing of Aggregated and Derived Data.
This Policy applies globally to all users of the Services, consistent with applicable law. Where local law requires additional disclosures or grants additional rights, we include them below.
Personal Data means any information relating to an identified or identifiable natural person (e.g., name, email, IP address, device identifiers, cookie IDs, online identifiers).
User Content means text, documents, files, images, feedback, and any other materials you submit, upload, paste, or otherwise make available through the Services.
Service Usage Data means device, event, diagnostic, telemetry, clickstream, and interaction data generated by your use of the Services (e.g., pages viewed, features used, time on page, referrers, crash logs, performance metrics, advertising identifiers).
Aggregated Data means information that has been combined and de-identified such that it cannot reasonably be used to identify a specific individual.
Derived Data means insights, statistics, features, embeddings, weights, or other outputs generated by processing Personal Data, User Content, or Service Usage Data.
AI Systems means machine-learning or artificial-intelligence models, pipelines, and evaluators used by Quetext or our vendors/partners.
Processing means any operation performed on Personal Data
(e.g., collection, storage, analysis, sharing, deletion).
We collect information that you provide directly to us, such as:
Account and profile details (e.g., name, email address, password or SSO identifier, role or industry).
Billing and transaction information processed by PCI-compliant providers
(Quetext does not store full card numbers).
Support and feedback communications, including requests, survey responses, and emails or chat messages with our team.
When you use the Services, certain information is collected automatically to operate and secure our systems. This includes:
Device and network data such as IP address (which may be truncated or hashed), device IDs, operating system, browser type and version, screen resolution, locale, and referring URLs.
Service usage and interaction data such as pages viewed, session duration, clickstream events, error/crash logs, and other diagnostic metrics (e.g., word count, score, report identifier).
Analytics and advertising identifiers, cookies, or similar technologies that help us understand how the Services are used and detect abuse.
We combine this information with other data you provide or that we obtain from trusted partners to analyze usage trends and improve performance.
For details on how we use and share this information, see Section 4 (How We Use Information) and Section 6 (AI Training, Evaluation, and Data Licensing).
We may receive limited data from: payment processors, fraud-prevention and security providers, analytics and A/B testing vendors, cloud and hosting services, and AI vendors that assist us in operating and improving the Services. Such parties act as processors under written agreements.
We use Personal Data, User Content, and Service Usage Data in accordance with applicable law and our legitimate interests to:
Provide and operate the Services - create and manage accounts, authenticate users, process transactions, and deliver core features such as plagiarism detection and content analysis.
Secure and maintain the Services - prevent fraud and abuse, detect and respond to incidents, and maintain system integrity through logging and auditing.
Communicate with you - provide support, send transactional messages, product updates, and required legal notices.
Comply with law and enforce agreements - satisfy legal obligations, resolve disputes, and enforce our Terms of Service.
Process technical and usage information - use automatically collected data (IP address ranges, device fingerprints, browser details, telemetry, diagnostic metrics, and similar signals) to deliver functionality, detect abuse, perform analytics, personalize experiences, and improve our AI Systems and Services.
We may convert this information into Aggregated, De-identified, or Pseudonymized Data and use it for research, analytics, product development, model training, evaluation, and other lawful commercial purposes (including data-licensing programs described in Section 6). Before sharing technical identifiers externally, Quetext ensures contractual safeguards and purpose limits consistent with Section 6.2.
Research, analytics, and product improvement - train, fine-tune, evaluate, and debug our AI Systems; generate Aggregated and Derived Data; and enhance accuracy, features, and performance.
Commercial licensing of Aggregated and Derived Data - create and provide de-identified or pseudonymized datasets, analytics, and AI model outputs that may be licensed to trusted third parties under confidentiality and data-protection agreements (see Section 6 for details).
Marketing and engagement - send product news and offers as permitted by law. You may opt out of marketing emails at any time; service or security notifications are still required.
Where the EU/UK GDPR applies, our legal bases include:
Contract (Art. 6(1)(b)) – to provide the Services.
Legal obligation (Art. 6(1)(c)) – to comply with law.
Legitimate interests (Art. 6(1)(f)) – to operate, secure, and improve the Services and AI Systems;
to generate and use Aggregated/Derived Data; to prevent fraud and misuse.
Consent (Art. 6(1)(a)) – where required by law
(e.g., certain regional marketing or cookie/analytics uses).
You may object to processing based on legitimate interests; where feasible, we will honor your request (see Your Rights, Section 15).
By using the Services or submitting User Content, you understand and agree that your User Content and Service Usage Data may be included in Quetext’s AI Systems training, fine-tuning, evaluation, and quality-assurance workflows.
You may opt-out of future inclusion of your identifiable Personal Data in AI training/evaluation by emailing [email protected] with subject “AI Opt-Out.” We will implement your opt-out on a go-forward basis within a reasonable time.
Opt-out does not apply to:
Aggregated/De-identified data
Derived Data generated before the opt-out is processed
Models already trained - for technical reasons, trained models cannot feasibly be “untrained.”
We may use, commercialize, and license Aggregated, De-identified, or Pseudonymized Data - including analytics, statistics, embeddings, model weights, and technical information derived from Personal Data - to trusted third parties under written confidentiality and data-protection obligations. Where any licensed dataset contains identifiers such as IP addresses or device fingerprints, Quetext ensures an appropriate lawful basis and requires recipients to maintain equivalent safeguards. Quetext does not sell identifiable Personal Data.
Quetext exclusively owns all right, title, and interest in and to the Aggregated Data, Derived Data, improvements to the Services, and the AI Systems we create or improve using your data.
You represent and warrant that you own or have all rights to the User Content you submit, that it does not infringe third-party rights, and that you grant us all licenses necessary to perform the processing described in this Policy and our Terms of Service.
We use cookies/SDKs for authentication, preferences, analytics, performance, security, and where permitted, personalization/advertising. You can manage cookies through your browser and (where applicable) a regional consent management tool. Disabling certain cookies may impair core functionality.
Do Not Track (DNT)/GPC: Browser DNT signals are not standardized; our Services may not respond to them. Where required, we honor applicable Global Privacy Control (GPC) or equivalent signals for sale/share opt-out under CPRA.
We do not “sell” Personal Data as commonly understood. Under CPRA, “sale” or “sharing” can include certain analytics/advertising disclosures. Where applicable, we provide mechanisms to opt out of “sale”/“sharing.”
We disclose information to:
Processors (cloud hosting, storage, analytics, A/B testing, error/crash monitoring, communications, customer support, payment processing, security) bound by written agreements to process only on our instructions and to maintain appropriate confidentiality and security.
AI vendors/partners engaged to host, train, evaluate, or deploy AI Systems for us, acting as processors or service providers under contract.
Affiliates (for internal administration and consistent processing purposes).
Business transfers (merger, acquisition, asset sale).
Legal compliance (to comply with law, enforce agreements, protect rights, safety, or integrity of the Services).
We may transfer Personal Data internationally (including to the United States). Where required by law, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), and transfer impact assessments, and we implement additional safeguards as appropriate.
We maintain administrative, technical, and organizational safeguards appropriate to the nature of the data and risks involved (e.g., access controls, encryption in transit, network segmentation, monitoring, vulnerability management, employee confidentiality). No system is perfectly secure; we will notify users and/or regulators of personal-data breaches as required by law.
We retain Personal Data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and improve our AI Systems. We may retain Aggregated and Derived Data indefinitely.
The Services are not directed to children under 13 (or other age as required by local law). We do not knowingly collect Personal Data from children. If we learn we have done so, we will delete it as required.
Where we use automated processing that produces legal or similarly significant effects, we will provide information about the logic involved, the significance and envisaged consequences, and your rights to human review and to contest the decision, as required by law. For general analytics, personalization, quality assurance, and security, we rely on legitimate interests.
Processors (cloud hosting, storage, analytics, A/B testing, error/crash monitoring, communications, customer support, payment processing, security) bound by written agreements to process only on our instructions and to maintain appropriate confidentiality and security.
Essential notices (service, security, legal) are required.
You may opt out of marketing emails at any time via in-email links or by contacting us.
AI Opt-Out: See Section 6.1.
You may access, rectify, erase, restrict, or port your Personal Data, and object to processing based on legitimate interests, including certain AI-related processing. Where we rely on consent, you may withdraw it at any time without affecting prior processing. You also have the right to lodge a complaint with your supervisory authority.
California residents have the right to know/access, correct, delete, and to opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not discriminate against you for exercising your rights. You may use authorized agents subject to verification.
Where applicable, you have access, correction, and deletion rights, and may lodge complaints with local data-protection authorities.
Submit requests at [email protected] or [email protected]. We will verify your identity and respond within the timeframe required by law. For California requests, use the subject “CCPA/CPRA Request.” For EU/UK requests, use “GDPR Request.”
Categories collected: identifiers, commercial data, internet/network activity, geolocation (approximate), inferences, and similar data types described in Section 3.
Sources: you, your devices, processors/service providers.
Purposes: as set out in Section 4 (including AI training/evaluation, analytics, security).
Disclosures: to processors, affiliates, AI vendors, and as otherwise described in Section 8.
Sale/Share: We do not sell Personal Data for money; some analytics/ads may be considered a “sale”/“sharing” under CPRA. You can opt out where applicable.
We may update this Policy from time to time. We will change the “Effective Date” and provide additional notice where required by law. To the extent permitted by law, updates will apply to data collected before the effective date as well as after. Your continued use of the Services after an update constitutes acceptance.
This Policy is governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Exclusive jurisdiction and venue lie in the state or federal courts located in Delaware.
(Contractual dispute resolution, arbitration, and class-action waiver terms, if any, appear in the Terms of Service.)
Categories collected: identifiers, commercial data, internet/network activity, geolocation (approximate), inferences, and similar data types described in Section 3.
Email (privacy matters, rights requests, AI opt-out): [email protected]
Legal inquiries: [email protected]
Postal address: Quetext Software LLC, 251 Little Falls Drive, Wilmington, DE 19808, USA
Opt-Out mechanics (Section 6.1); cannot “untrain” previously trained models.
Processing is conducted with de-identification and data-minimization where feasible.
No re-identification: We use contractual and technical measures prohibiting recipients from re-identifying Aggregated/De-identified data.
We maintain records of AI opt-outs and apply them on a go-forward basis.